Skip Navigation

This Article
Right arrow Full Text Freely available
Right arrow FREE Full Text (PDF) Freely available
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Similar articles in ISI Web of Science
Right arrow Similar articles in PubMed
Right arrow Alert me to new issues of the journal
Right arrow Add to My Personal Archive
Right arrow Download to citation manager
Right arrow Search for citing articles in:
ISI Web of Science (1)
Right arrowRequest Permissions
Google Scholar
Right arrow Articles by SWEENEY, J.
Right arrow Articles by LEAHY, A.
Right arrow Search for Related Content
PubMed
Right arrow PubMed Citation
Right arrow Articles by SWEENEY, J.
Right arrow Articles by LEAHY, A.
Social Bookmarking
Add to CiteULike   Add to Connotea   Add to Del.icio.us  
What's this?

International Journal for Quality in Health Care 15:163-168 (2003)
© 2003 International Society for Quality in Health Care

Paper

Development of the Irish National Patient Perception of Quality of Care Survey

JOHN SWEENEY1, ANNE MARIE BROOKS1 and AUSTIN LEAHY2

1Irish Health Services Accreditation Board
2Department of Health Science and Management, Royal College of Surgeons in Ireland, Beaumont Hospital, Dublin, Ireland

Objectives. This study aimed to develop a methodology suitable for assessing patients’ perception of quality of care received in Irish hospitals nationwide.

Setting. Thirteen acute care hospitals throughout Ireland participated in the study. Patients were surveyed approximately 3–6 weeks following discharge. The development work was undertaken by the Irish Society for Quality in Healthcare.

Design. The survey utilized Computer Aided Telephone Interviews to receive and collate patient feedback. The questionnaire was developed through utilization of focus groups and extensive piloting. Patients perceptions in a wide range of areas were examined including admission procedures, pain management, adherence to the patient charter, medication, and overall satisfaction.

Study participants. A total of 3757 patients were randomly selected for interview during the study period, of whom 3276 were eligible. The remaining 481 patients were unable to participate because of death, hospital re-admission, illness or severe cognitive impairments. With a total of 1950 respondents, this entire study yielded a response rate of 59.5%.

Results. This paper indicates how a national society may assist the health system in developing a survey for assessment of patients’ perception of quality of care. The results of the survey assisted organizations in identifying many improvement opportunities, mainly in relation to information and communication.

Keywords: Ireland, patient perception, quality, survey


Add to CiteULike CiteULike   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us    What's this?


This article has been cited by other articles:


Home page
 Int J Qual Health CareHome page
H. Shipton, C. Armstrong, M. West, and J. Dawson
The impact of leadership and quality climate on hospital performance
Int. J. Qual. Health Care, September 10, 2008; (2008) mzn037v1.
[Abstract] [Full Text] [PDF]

Home page
 Int J Qual Health CareHome page
M.-E. Jimenez-Corona, S. Ponce-de-Leon-Rosales, S. Rangel-Frausto, and A. Mohar-Betancourt
Epidemiology of medical complaints in Mexico: identifying a general profile
Int. J. Qual. Health Care, June 1, 2006; 18(3): 220 - 223.
[Abstract] [Full Text] [PDF]


Disclaimer:
Please note that abstracts for content published before 1996 were created through digital scanning and may therefore not exactly replicate the text of the original print issues. All efforts have been made to ensure accuracy, but the Publisher will not be held responsible for any remaining inaccuracies. If you require any further clarification, please contact our Customer Services Department.