Skip Navigation

This Article
Right arrow Full Text Freely available
Right arrow FREE Full Text (PDF) Freely available
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Similar articles in ISI Web of Science
Right arrow Similar articles in PubMed
Right arrow Alert me to new issues of the journal
Right arrow Add to My Personal Archive
Right arrow Download to citation manager
Right arrow Search for citing articles in:
ISI Web of Science (1)
Right arrowRequest Permissions
Google Scholar
Right arrow Articles by Morales, L. S.
Right arrow Articles by Hays, R. D.
Right arrow Search for Related Content
PubMed
Right arrow PubMed Citation
Right arrow Articles by Morales, L. S.
Right arrow Articles by Hays, R. D.
Social Bookmarking
Add to CiteULike   Add to Connotea   Add to Del.icio.us  
What's this?

International Journal for Quality in Health Care 16:219-227 (2004)
International Journal for Quality in Health Care vol. 16 no. 3 © International Society for Quality in Health Care and Oxford University Press 2004; all rights reserved

The applicability of the Consumer Assessments of Health Plans Survey (CAHPS®) to Preferred Provider Organizations in the United States: a discussion of industry concerns

Leo S. Morales1,2, Marc Elliott1, Julie Brown3, Christina Rahn4 and Ron D. Hays1,2

1 RAND Corporation, Santa Monica. CA, 2 University of California at Los Angeles, 3 RAND Survey Research Group, Santa Monica, CA, 4 University of California at Irvine, CA, USA

Objective. This paper examines the applicability of a leading patient survey, the Consumer Assessments of Health Plans Study (CAHPS®), to Preferred Provider Organizations (PPOs) in the United States.

Design. Elite interviews were conducted with users of the CAHPS® survey in PPO settings.

Study participants. Study participants attended either the California Healthcare Foundation Quality Performance Measurement in Preferred Provider Organizations Forum or the National Conference to Examine PPO Quality. Eleven representatives of state and federal government health care purchasers, commercial PPO plans, and survey vendors were included.

Main outcome measures. The interview included 21 questions addressing experiences with and concerns about using the CAHPS® survey in PPO settings.

Results. Respondents raised concerns about the influence of out-of-network care on CAHPS® reports and ratings of PPO health plans. Suggestions were made for additional PPO-relevant items such as after-hours care, numbers and types of specialists in the PPO network, and disease management.

Conclusions. Modifications to some of the CAHPS® survey items are needed to address concerns of users about their applicability in PPO settings.

Keywords: CAHPS®, patient evaluations of care, patient surveys, Preferred Provider Organizations

Address reprint requests to Leo S. Morales, 1700 Main Street, M-28, Santa Monica, CA 90407-2138, USA. E-mail: morales{at}rand.org

Accepted for publication December 11, 2003.


Add to CiteULike CiteULike   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us    What's this?




Disclaimer: Please note that abstracts for content published before 1996 were created through digital scanning and may therefore not exactly replicate the text of the original print issues. All efforts have been made to ensure accuracy, but the Publisher will not be held responsible for any remaining inaccuracies. If you require any further clarification, please contact our Customer Services Department.