Perspectives on Quality |
New Zealand M
ori quality improvement in health care: lessons from an ideal type
General Practice and Primary Health Care, University of Auckland, Auckland, New Zealand
There is no single best approach to quality improvement. Quality improvement has been adapted from its predominantly Japanese origins to form distinct, hybrid systems embedded in national cultures. These systems have seldom been studied despite their potential internationally to inform the local management of health care organizations. This article suggests six lessons from an ‘ideal type’ of one such system, New Zealand M
ori quality improvement in health care. Mapped against ‘mainstream’ concepts of quality improvement, the lessons are to: emulate the character of leaders in health care; encourage ‘cultural governance’; operate the health care organization as a ‘family’; move forward with eyes on the past; foster spiritual health; and respect everything for itself. These lessons support a global struggle by indigenous peoples to have their national cultures reflected in programmes to improve their health care, and have potential relevance to mainstream services. By increasing cultural competence, responsiveness to indigenous health needs, and awareness of insights from another culture, the lessons reveal opportunities to improve quality by incorporating aspects of a Mori ideal type.
Keywords: ideal type, lessons, Mori, national culture, quality improvement
Address reprint requests to S. A. Buetow, General Practice and Primary Health Care, University of Auckland, Auckland, New Zealand. E-mail: s.buetow{at}auckland.ac.nz
Accepted for publication May 25, 2004.
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