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International Journal for Quality in Health Care Advance Access originally published online on November 8, 2006
International Journal for Quality in Health Care 2007 19(1):4-7; doi:10.1093/intqhc/mzl058
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International Journal for Quality in Health Care vol. 19 no. 1 © The Author 2006. Published by Oxford University Press on behalf of International Society for Quality in Health Care; all rights reserved

The moderate success of quality of care improvement efforts: three observations on the situation

Tal Katz-Navon1, Eitan Naveh2 and Zvi Stern3

1 Interdisciplinary Center, Arison School of Business, Herzliya, 2 Technion—Israel Institute of Technology, Faculty of Industrial Engineering and Management, Haifa, and 3 Hadassah Medical Center, Jerusalem, Israel

Why is the health care system still unable to achieve a breakthrough in its quality performance? This commentary offers three observations on the problem of the moderate success of quality of care improvement efforts. We based our discussion on theoretical models from management theory and research. We conclude that health care organizations invest efforts in quality improvement initiatives; however, there is a potential in improving the fit between these efforts and the specific problems these organizations face.

Keywords: health care quality improvement, health policy and management, patient safety

Address reprint requests to Tal Katz-Navon, Arison School of Business, The Interdisciplinary Center, Herzliya Kanfei Nesharim st., P.O. Box 167, Herzliya 46150, Israel. E-mail: naveh{at}ie.technion.ac.il

Accepted for publication October 12, 2006.


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