Skip Navigation

This Article
Right arrow Full Text Freely available
Right arrow FREE Full Text (PDF) Freely available
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Similar articles in ISI Web of Science
Right arrow Similar articles in PubMed
Right arrow Alert me to new issues of the journal
Right arrow Add to My Personal Archive
Right arrow Download to citation manager
Right arrow Search for citing articles in:
ISI Web of Science (14)
Right arrowRequest Permissions
Google Scholar
Right arrow Articles by CHOU, S.-C.
Right arrow Articles by LEE, A. H.
Right arrow Search for Related Content
PubMed
Right arrow PubMed Citation
Right arrow Articles by CHOU, S.-C.
Right arrow Articles by LEE, A. H.
Social Bookmarking
Add to CiteULike   Add to Connotea   Add to Del.icio.us  
What's this?

International Journal for Quality in Health Care 14:207-217 (2002)
© 2002 International Society for Quality in Health Care

Staff satisfaction and its components in residential aged care

SHU-CHIUNG CHOU1,2, DUNCAN P. BOLDY1,3 and ANDY H. LEE1

1School of Public Health and
3Freemasons Centre for Research into Aged Care Services, Division of Health Sciences, Curtin University of Technology, Perth, Western Australia, Australia and
2Center for Quality of Care Research and Education, Harvard School of Public Health, Boston, MA, USA

Objectives. The purpose of this study was to assess the direction and magnitude of the effects among the components of staff satisfaction in residential aged care and to examine whether the relationships among satisfaction components vary according to facility type (i.e. nursing homes and hostels). A hostel is a low care facility in which residents are more independent, have a lower level of care needs, and receive personal but not nursing care.

Design. A cross-sectional survey design was adopted to collect the required information, and a stratified random sampling approach was utilized to select facilities. Structural equation modeling was used to examine relationships among satisfaction components.

Setting. Seventy residential aged care facilities in Western Australia.

Study participants. The sample includes 610 nursing home and 373 hostel care staff.

Results. The relationships among satisfaction components are different for nursing home and hostel staff. Professional support is found to have a strong and positive effect on all other aspects of staff satisfaction.

Conclusion. The findings lead to an improved understanding of the interrelationship among staff satisfaction components, which has important implications through enhancing professional support. This needs to be recognized and emphasized by managers, care providers, and policy makers so as to maintain stable personnel and continuity of care.

Keywords: hostel, long-term care, nursing home, professional support, quality

Accepted for publication February 6, 2002.


Add to CiteULike CiteULike   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us    What's this?


This article has been cited by other articles:


Home page
 Med Care Res RevHome page
N. G. Castle, J. Engberg, and R. A. Anderson
Job Satisfaction of Nursing Home Administrators and Turnover
Med Care Res Rev, April 1, 2007; 64(2): 191 - 211.
[Abstract] [PDF]

Home page
 Am. J. Roentgenol.Home page
S. Ondategui-Parra, S. M. Erturk, and P. R. Ros
Survey of the use of quality indicators in academic radiology departments.
Am. J. Roentgenol., November 1, 2006; 187(5): W451 - W455.
[Abstract] [Full Text] [PDF]

Home page
 GerontologistHome page
S.-C. Chou, D. P. Boldy, and A. H. Lee
Factors Influencing Residents' Satisfaction in Residential Aged Care
Gerontologist, August 1, 2003; 43(4): 459 - 472.
[Abstract] [Full Text] [PDF]


Disclaimer: Please note that abstracts for content published before 1996 were created through digital scanning and may therefore not exactly replicate the text of the original print issues. All efforts have been made to ensure accuracy, but the Publisher will not be held responsible for any remaining inaccuracies. If you require any further clarification, please contact our Customer Services Department.