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International Journal for Quality in Health Care Advance Access published online on November 8, 2006

International Journal for Quality in Health Care, doi:10.1093/intqhc/mzl058
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© The Author 2006. Published by Oxford University Press on behalf of International Society for Quality in Health Care; all rights reserved
Accepted October 12, 2006

Article

The moderate success of quality of care improvement efforts: three observations on the situation

Tal Katz-Navon 1 *, Eitan Naveh 2, and Zvi Stern 3

1 Interdisciplinary Center, Arison School of Business, Herzliya, Israel
2 Technion--Israel Institute of Technology, Faculty of Industrial Engineering and Management, Haifa, Israel
3 Hadassah Medical Center, Jerusalem, Israel

* To whom correspondence should be addressed.
Tal Katz-Navon, E-mail: katzt{at}idc.ac.il


   Abstract

Why is the health care system still unable to achieve a breakthrough in its quality performance? This commentary offers three observations on the problem of the moderate success of quality of care improvement efforts. We based our discussion on theoretical models from management theory and research. We conclude that health care organizations invest efforts in quality improvement initiatives; however, there is a potential in improving the fit between these efforts and the specific problems these organizations face.

Keywords: health care quality improvement, health policy and management, patient safety.
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